General policy Giải Pháp Nhà Thông Minh ACIS 2024
  • Warranty Policy We accept all customer complaints related to the use of our company’s services. For any warranty cases, you can contact us to proceed with the warranty procedures. The warranty follows the manufacturer’s standards depending on the product and the warranty period of each product.
  • Return/Refund Policy Upon receiving the goods, please carefully inspect the items we deliver. After receiving the goods, ACIS does not apply the product return policy. Therefore, when you receive the goods, please inspect them thoroughly. If you find any damages due to transportation or expired products, please immediately call the phone number at the address where the order was placed to inform ACIS about the condition of the goods received. – For the cash on delivery method: If the goods are expired, do not meet quality standards, or are damaged during transportation, please do not accept the goods or make the payment to the delivery staff. – For the prepayment via bank transfer method: If the goods are expired, do not meet quality standards, or are damaged during transportation, please do not accept the goods. Prepare a report documenting the condition of the goods. Both you and our delivery staff will sign to confirm the incident described in the document. We will take the goods back. Based on the actual goods and the above report, we will proceed to exchange the product for the customer within 2 working days. If the customer no longer needs the product, we will refund 100% of the amount transferred within 7 working days (excluding Saturdays, Sundays, and holidays). If you do not receive the refund within 7 working days, please contact us to check the transfer status. We hope that our company’s sales policies will bring satisfaction and peace of mind when you purchase from us.
  • Payment Policy There are 2 payment methods available for customers to choose the most convenient and suitable one: Method 1: Direct cash payment at the following address: Villa No. 36, 15 Street, Hiep Binh Chanh Ward, Thu Duc City, Ho Chi Minh City Method 2: Bank transfer payment. Detailed account information will be sent to your email. • Note: Please clearly state the transfer details. We commit to transparent, legal business practices, selling quality goods with clear origins.
  • Shipping Policy The shipping method will be discussed specifically between the buyer and the seller to best suit the circumstances of both parties. Shipping will be carried out once all transactions are completed. We always ensure the quality of transportation to our customers, with goods remaining intact upon delivery to the recipient.
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